Cooperative Support

Downtime of any kind is unacceptable in today’s 24/7business environment. To help keep your customers’ data and applications available, Flexpod features a cooperative support model. This model provides a streamlined response from Cisco and NetApp along with key industry alliance partners to identify and rapidly resolve problems. Clients can receive global technical support for Flexpod on a 24/7/365 basis.

Through our cooperative support model, a customer can open a service request with the support organisation of the technology company it believes to be the cause of the problem. The company first contacted by the customer will be designated as the owner of the case through successful resolution. For Flexpod configurations that includes hypervisors, applications, and OSs from other vendors, NetApp and Cisco collaborate through the TSAnet network to quickly resolve customer issues.

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